While we believe that ad-blocking browser extensions are great, useful and help people hide their personal data from big tech companies, we also believe that since our own product is privacy-focused, our customers should be able to stop their tracking script from being blocked by ad-blockers.
To bypass ad-blocking extensions, you need to create a custom domain entry in your settings.
- Log into your account, and navigate to
Settings(in the footer of your dashboard, then
Domains(on the left).
- Scroll to “Add a new custom domain” and enter the URL for your domain. For example, if your website was
https://hilariousplatypus.com, you’d enter
hilariousplatypus.cominto the form field, then press Start process. You cannot enter a subdomain like
stats.hilariousplatypus.comas we generate the subdomain for you automatically.
- Then, you’ll see a DNS record that you’ll need to create at your domain registrar (the place you registered your domain with, or the place that hosts your DNS) in order for the custom subdomain to point to Fathom’s tracker. For example: Record
- You will need to log into your domain registrar and create this DNS record. If you use CloudFlare, ensure you’ve disabled DNS caching (the orange cloud).
- Once that’s done, click
I have created these DNS records.
- We then monitor your subdomain in the background and, once it's ready to go, we'll send you an email
How to use my custom domain with my tracking code?
You can use any custom domain you create with any site you have on Fathom. Just go to Sites and click on the tracking code and copy/paste that into your site. Before saving or pushing this live, just change
cdn.usefathom.com to the custom domain that was generated for you. For example,
That’s it! You’re ready to use your new custom domain and tracker filename on your websites. This will ensure that ad blockers don’t block the Fathom tracking script (as they won’t even be able to tell it’s a tracking script).
And, if you ever find that ad blockers are blocking your tracking file, simply delete your current custom domain, create a new one, and use that instead.
How to add a custom CNAME on popular domain registrars
Every domain registrar is different in terms of editing DNS records, but here are links to a few popular ones:
- Adding a CNAME in Godaddy
- Adding a CNAME in CloudFlare (turn off proxy, the little orange cloud)
- Adding a CNAME in Hover
- Adding a CNAME in NameCheap
If you still have questions or require help with anything, please reach out to us and we'll happily get things sorted out for you.