Billing FAQ
As a small company, we do our best to be fair and transparent with billing, invoicing and payments.
We bill all customers via a credit card on file, either monthly or yearly. For yearly invoices, we discount them by 17%. We automatically bill on the 31st day of your free trial unless the account is cancelled.
Here are answers to common questions:
How does billing work?
For example, if you sign up on March 20th, you’ll be billed on the 31st day, Apr 19th, for either the first month or the first year (depending on what you selected). If you’re on a monthly plan, your next billing date will be May 19th, where you’ll be billed the same amount (unless you change your plan) and then every month on the same day.
If you’re on a yearly plan, you’re billed on the same date each year. We even send you a reminder email that we’re processing your payment a few days before we collect the funds so that you know it’s happening (we find it rude that other software companies don’t do this).
Can I have multiple sites on my account?
Yes, you add as many as you’d like (and the total of the page views across all the sites counts as your total page views for your pricing plan). Every plan comes with the ability to add up to 50 sites free of charge, and it costs $14/month per additional 50 sites if you require more.
Can I switch between monthly and yearly?
Sure! You can switch between monthly and yearly or between different plan levels (based on your monthly page views) at any time. If there is a credit on your account due to the change, it’ll be applied as a credit. For example, if you pay $140 for the year and switch to monthly after the first month, you’ll have $126 credited to your account and then applied at $14 increments each month until it runs out.
Does Fathom have a lower plan?
No: we've invested heavily in enterprise-level infrastructure with great speed and reliability (we don't just host our software on cheap VPS servers). And for an easy-to-use analytics product, all plans come with powerful tools like email reports, filters, website uptime monitoring, and more. Our business model is selling software, not your data, so we’re priced for sustainability on our end and a fantastic product for our customers.
Does Fathom offer discounts?
We don’t have or offer discounts - except for a $10 credit if referred from an affiliate or the 17% discount on yearly plans. We feel this is a fair way to run our business because everyone pays the same price for the same thing.
Does Fathom have a special price for charities?
The exception to not having discounts is if you’re a registered charity that works on environmental sustainability or social impact (human rights, animal rights, domestic violence, aiding children), get in touch, and we can do our best to offer you a better price.
What payment methods does Fathom accept?
We only accept credit cards processed through our registration or billing pages. This is because, as a software-as-a-service company, our billing is tied directly into our software. All payments are processed securely via Stripe.
We do not offer PayPal, cheques, direct deposits or alternative methods of payment at this time.
What if I cancel my account?
Your account will be closed immediately, and per our terms, we don’t offer refunds (except where required by law). If you wish to close your account, close it the day before your next billing period to get the most out of your data collection for your site.
How do I get my invoices?
Go to ‘Settings,’ then ‘Billing,’ and scroll down to the invoice section. There’s a list of every invoice you’ve ever paid us here, which you can download as PDFs.
If you want a different person to receive your invoices, go to ‘Settings,’ then ‘Billing’ and add their email address to the ‘Invoicing email’ field and press ‘Save.’ To add multiple people to your invoicing emails, use a comma to separate them.
If you still have questions or require help with anything, please reach out to us and we'll happily get things sorted out for you.