We go to great lengths to provide industry-leading security for our software.
That said, your own account is only as secure as your password. That’s why we recommend:
- Using a completely unique password for your Fathom account (i.e. don’t use the same password for any other site).
- Using a password management tool, like 1Password.
- Enabling 2FA on your account, as soon as you’ve started a trial.
- Not sharing your password with anyone, or posting it anywhere on the internet (privately or publicly). Instead, if you need to share your dashboard with a colleague or someone else, use our dashboarding sharing options.
We will never email you to ask for your password (no software provider would do this), so assume any emails along those lines are phishing attempts.
If you’re forgot or lost your password, you can always reset it. If you no longer have access to your 2FA code, refer to our section on two-factor authentication.
If you still have questions or require help with anything, please reach out to us and we'll happily get things sorted out for you.