Uptime monitoring

To receive an alert when your website is offline or your SSL certificate isn’t functioning, you can set up simple uptime monitoring in your Fathom account.

You can add up to 50 domains and unlimited notifications, on any Fathom pricing plan. All monitoring is located in Settings, and then Sites. You can enable one type of monitoring per site or all four per site (totally up to you).

Note: if you monitor a lot of websites, and something catastrophic happens on the internet (i.e. Cloudflare goes down again), you will receive a lot of notifications all at once.

We send out a maximum of 4 notices per 30 minutes, per site to avoid an overwhelming number of notifications if a website is having intermittent issues.

How often should we check your website?

If you want to reduce the amount of uptime checks we send to your server, you can set the "How often should we check your website?" to a higher number (from every 30 seconds to once per day) in the monitoring modal for your site notifications. This will check your site at the interval you select. How long should your site be offline before we notify you?

If you don't want to be notified every time your site goes offline for 20 seconds, you can add a delay to the notifications. So if you had this setting set to "1 minute", and your site went offline for 20 seconds, you wouldn't receive a notification. But if it was offline for 2 minutes, you'd hear about it.

How to setup monitoring via Email

1. Go to Settings, and then Sites, in your account
2. Click on the site you want to add monitoring to
3. From the Site settings page, scroll to the Uptime monitoring section
4. Enter your URL (including the http:// or https://) and then below that, look for the field called Email address and enter your email address
5. Click Enable monitoring
6. Look for an email from us saying that uptime monitoring is now enabled (if you don’t receive this, check your spam folder and ensure you typed your email address correctly)

How to setup monitoring via SMS (text message)

1. Go to Settings, and then Sites, in your account
2. Click on the site you want to add monitoring to
3. From the Site settings page, scroll to the Uptime monitoring section
4. Enter your URL (including the https://) and then look for the field for SMS Number and enter your phone number
5. Click Enable monitoring
6. Look for an SMS/text message from us saying that uptime monitoring is now enabled (if you don’t receive this, ensure you typed your phone number correctly)

How to setup monitoring via Slack

Monitoring via Slack requires a webhook. Here’s how you get your Slack webhook:

1. In Slack (desktop app or web version), go to Settings & Administration and then Manage Apps
2. At the top, go to the field called Search App Directory
3. Type in “Incoming webhook” and select it
4. On the left, click “Add to Slack”
5. Choose a channel you’d like your notifications to appear in
6. Click “Add incoming webhooks notification”
7. You’ll see setup instructions and a URL in red, copy that into the modal that’s open in Fathom in the Slack Webhook field
8. You’re done!

And now we can setup monitoring for Slack:

1. Go to Settings, and then Sites, in your account
2. Click on the site you want to add monitoring to
3. From the Site settings page, scroll to the Uptime monitoring section
4. Enter your URL (including the “https://”) and then look for the field for Slack Webhook and enter your webhook URL
5. Click Enable monitoring
6. Look for a Slack message from us saying that uptime monitoring is now enabled (if you don’t receive this, ensure you typed your webhook URL correctly)

How to setup monitoring via Telegram

1. Go to Settings, and then Sites, in your account
2. Click on the site you want to add monitoring to
3. From the Site settings page, scroll to the Uptime monitoring section
4. Enter your URL (including the https://) and then look for the field for To activate Telegram… field
5. Go to Telegram, and search for the user @FathomBot and start a conversation (our avatar is one of our ugly cats)
6. Grab the code from the chat (seen below) and paste it into the modal that’s open in Fathom You’re done!

Once any of these above settings are setup, you’ll now get a notification if your website goes down or if your SSL certificate stops working.

Happy monitoring!

If you still have questions or require help with anything, please reach out to us and we'll happily get things sorted out for you.