How to use Fathom’s dashboard
First, let’s start with what Fathom Analytics is: a simple, privacy-focused website analytics tool that gets you just the data you need to run your business, without cruft and clutter.
Fathom is also GDPR compliant, meaning you do not need cookie consent notices on your website for analytics (yay!).
1,000s of customers already trust Fathom for their website stats - from small businesses, to Fortune 500s, to pioneers of the open web and even governments who are honouring privacy laws.
You can watch a Youtube video here, walking you through all the features visually. Or keep reading below.
What is a unique visitor?
We process a unique visitor's IP address and user agent temporarily, then convert it to a hash that can’t be decrypted. The reason for this is that we want the hashes to be completely useless to anybody viewing them (including us). Visitor privacy is incredibly important to us.
What is a hash, you may ask? A hash is a way to convert an input (in this case an IP and user agent) into an anonymized output. A hash is different from encryption, because an encrypted output can be decrypted, whereas a hash is one way. We do this so we are anonymizing all visitors and their personal information in the best way possible.
We then save that hash for up to 24 hours to measure uniques (reset at UTC +0). At the 24 hour mark, we scrub even the hash table, so we cannot track individuals over time (making Fathom even more private).
The best way to explain all of this is with an example.
If you visit a website that uses Fathom Analytics at 7am today and look at a single page, you are counted as one unique visit. Then if you come back at 9am and then again at 9pm, you are still unique. So your dashboard will show one unique and three page views If you come back and visit one page at 7am the next day, it counts as unique. it .
What is a page view?
Page views are important to understand as we price all our plans based on the average page views you receive each month. All plans come with unlimited custom domains, unlimited email reports, unlimited uptime monitoring and more, but we track and price based on page views.
So what’s a page view? That is any time a real person (not a bot) loads a page on your website. So if you visited a website with Fathom installed, and clicked on five pages, that’s five page views.
It’s important to note here that Fathom Analytics is more accurate than most other analytics products because we filter out bots and crawlers, so you don’t pay for them visiting your site, nor do their page views show up on your dashboard.
This is why Google Analytics and Fathom Analytics stats can be different for the same time frame for the same site: Fathom blocks robots well, whereas Google does not. Fathom also allows customers to bypass ad-blockers (which 30–50% of internet users have installed), whereas Google Analytics is blocked.
We block bots and bypass ad-blockers so you get the most complete web stats picture possible, so you can make the best decisions from that data.
How is average time on page calculated?
It is the calculation is done between page views and displayed in MM:SS. If a visitor only views one page, no "time on page" is tracked. So we only track this data by logging the time between page views.
That means if you are a visitor, and visit the homepage and leave, no average time is calculated. If you are a visitor and visit the homepage, then the about page and leave, we track the time between the homepage loading and the about page being clicked.
What is bounce rate and how is it calculated?
Bounce rate is the percentage of visitors who enter a website and leave without clicking to any other pages.
This isn’t the most useful statistic, especially if you have a one page site, or a site where links are external, because most people will “bounce” even if they are doing what you hope they do on your site.
We calculate bounce rate for your entire website, which means we take the number of visitors to your site and divide it by the number of visitors who left without clicking anything else.
This certainly can be useful in some instances, but bounce rate isn’t always the most useful stat in looking at your website analytics (on Fathom or on any analytics platform).
What are goals and how is their conversion rate calculated?
Goals in Fathom are anything you want to track that isn’t just a page view. In other software they can be called things like “Events” or “Actions”.
So goals are useful for things like button clicks, form submissions or the loading of very important pages, like ecommerce success pages (after someone buys your product). You can create unlimited goals in Fathom, and each goal completion counts towards your page view limits on your pricing plan.
Conversion rates in goals are calculated by taking total page views of the page with the goal present and dividing it by the number of times the goal was completed (ex: the button was clicked or the form was submitted).
A note about time zones
Currently we track all visitors in UTC +0 and then load your dashboard based on your local timezone. Our hashes for unique visitors are reset at midnight UTC +0. In an upcoming version we are going to be asking for your timezone and processing the hash reset based on midnight your local time.
If you click on the “X Current visitors” at the top of your dashboard, and you have more than zero people looking at your site, you’ll see them listed by the page they’re looking at and what referring website they came from. If you click on “X Current visitors” again, you can hide the purple current visitors box.
You can view the data for your website analytics by any date range. Click on the dates at the top/right of your dashboard and you can choose from a number of present ranges (like “Last 7 days” or “All time”) or select a custom date from the calendar.
More or less data
With Fathom Analytics we value simplicity. You can view just the most important data (page views and referrers) or toggle more boxes of data by clicking the “Show more data”/“Show less data” in the footer of your dashboard.
Fathom lets every dashboard you’ve got have 3 modes for viewing.
- Private - by default, your dashboard is only viewable by you, when you are logged into your Fathom account.
- Password protected - you can make a single site’s dashboard shareable via a URL and a password that you set. This way only people with the unique URL and password can view your dashboard. This is great when you need to share your analytics with your team, but not the rest of the world.
- Public - you can make a single site’s dashboard fully public, like our own demo, where anyone with the URL on the internet can view your dashboard.
You can always update or change these settings at any time, or even change the password to your protected dashboard whenever you’d like.
From the settings on your Fathom account, you can set-up uptime monitoring. On your dashboard, beside your site name (top/left) we show either a green dot (your site is online) or a red dot (your site is offline). This works with any method of notification for uptime monitoring.
That’s the whole dashboard!
Thanks for giving this a read and you can also watch a video on the content above too.
If you have any questions about how the Fathom dashboard works, please contact support.
Version 3 features
The following features are part of early access (and not our main app yet)—if you’d like to try them out, all customers can by signing up here.
Totals box and graph
Click any of the totals in the totals box at the top of the dashboard to show them on the chart, then click the same total again to hide it from the chart.
Click and hold your cursor on your chart and drag to zoom! This lets you drill into date ranges without adjusting the date range dropdown.
You can add a filter by clicking a row, and then it’ll show up at the top of your dashboard, like
“Path is /blog” if you clicked on
“/blog” in your content box.
You can also reverse the filter by clicking
“is” to change it to
“is not”. By doing that, you are telling that filter to show you everything that isn’t that filter. So if you have a filter for
“/blog” and you click
“is not” it’ll show you everything that’s not related to
Filters are useful because they can show you much more specific information about your site. So if you filter by
“Google” in referrers you can now see which content on your site came from
“Google”. Or, if you filter by
“/blog”, you can now see which referrers hit that page. You can also add them for browser, country, and device type.
You can add multiple filters too, so you can drill into a content row, then add a filter by referrer, then by device type. With multiple referrers, it shows you only the data that makes ALL filters.
Note: If you want to open a link to your site or to a referrer from your dashboard click it while holding down Command (on a Mac) or Windows (on a PC).
Also note: Data that’s filtered prior to March 13, 2021 may not behave as expected because that’s the date we launched our new data schema (to get ready for filters).
If you have a lot of items in any of the boxes on your dashboard, it can be hard to find things that aren’t popular (i.e. they show up pages deep into the box). That’s why we’ve added a search to each box if the box has more than one page of results.
Click the magnifying glass on any box, and enter what you want to search for. The results will set a border of purple to the box you are searching in, and only show you what you searched for.
Box searches only apply to the box you are in, so if you search for “blog” in the content area, it only filters that box, not the referrers box (if you want to filter your entire dashboard, use filters, not search).
We’ve added UTMs to their own box on your dashboard now, so you can see them by campaign, source, medium, content and term. You can also filter by them as well.
To see source, medium, content and term click on their tabs in the header row of the UTM box.
Refs will show in your referrers box if any URL that’s hit your site includes one. What’s a ref? It’s a parameter that’s used in a URL sometimes, like:
So in the example above,
producthunt is the ref that’d show in the
Refs tab. Refs are just another way to collect a bit of data from a referring URL.
Opening content and referrer URLs
If you want to open a link to your site or to a referrer from your dashboard click it while holding down Command (on a Mac) or Windows (on a PC).
By default, Fathom now looks at your system settings to show you either light mode or dark mode. Because you may want to have dark mode as your system setting, but view Fathom with light mode (or vice versa), you can adjust this in your settings to force either dark or light mode regardless of system setting.
If you leave the setting on “Automagic” Fathom will adjust based on your system preferences.
Another quick tip: you can get to your site settings by clicking the “cog” at the top right of your dashboard now.
All sites page
Now, when you click on your site name from the dashboard, at the top of the dropdown, you’ll see an
“All sites” item. When you click it, you’ll see an overview of all the sites (up to 50) that you’ve created, all in a single place.
You can re-order them by clicking, holding and dragging the icon at the top, right of each box.
This page is useful to show you a summary of all your sites at a glance, help you monitor current visitors across all your sites and find spikes you can then drill into.
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